A Singular Trending Score

Microsoft Azure: Customer Health Index software design (2021)

Microsoft Azure: Customer Health Index (CHI) is a snapshot of customers' accounts represented as a singular trending health score.

Why redesign?

This is a new internal Microsoft Azure cloud computing application dashboard intended to give an easily accessible view of the health status of a customer's product.

The purpose of the project included:

A focus on a customer's product health in real-time as well as over a period of time
A breakdown of a customer's current product health scores

My role

I worked with two Indigo Slate agency ux designers, product managers, and the Microsoft Azure team. I focused on:

Wireframe sketches
Design mock-ups
Prototyping

Problems that needed to be solved

Design a new Microsoft Azure cloud computing application dashboard that provides a user with alerts and AI recommendations to help solve and manage any real-time product issues the customer is having.

Platform

Internal cloud computing application

User research

The UX team embarked on user research, using miro.com and usertesting.com. I used the miro.com board to complete my designs.

Wireframes

Before any research was done on this project, I placed myself in a Microsoft agent's shoes and started getting my ideas out on paper before moving forward in the final design mock-ups for the client.

Sketches

Design mock-ups

Gathering my ideas, and the research, I transferred my ideas into high-res design mock-ups incorporating Microsoft style guide elements to craft the layout for the Customer Health Index application.

My improvements included consistent error alerts and messaging elements, form reconstruction for easy imputing of required and optional information, and tab accessibility user flow.

This dashboard is intended to give the user a quick review of the health state of a customer's status.